Warranty & Returns
We require all faulty parts to be sent back to our address before replacement parts can be sent. If you require the replacement part quicker, we can bill you for a replacement part and refund once the faulty part has been returned.
Please note that we cannot refund postage costs and any postage costs to return items back to us are paid by the customer. Please also note that all returns are stock-in-hand dependent and we reserve the right to offer account credit in place of a replacement.
Our warranty is limited to component failure and does not include shipping, loss of use, loss of data, or any other incidental losses. Mobile HQ is not responsible for any damage to your device due to improper installation or things like drops, water spills and other kinds of accidental damage.
Items will only be replaced under warranty if they are returned in the same state that they were sent. Any scratches, cracks, dents or other damage that is no fault of Mobile HQ will void the warranty, this includes dropping. We reserve the right to refuse warranty on any items displaying any physical damage at our discretion.
All warranty returns MUST be clearly labelled with the RA number provided after filling out our RA form (My Account section); we regret to inform that any packages sent without this cannot be processed. You will be asked to complete this process before we are able to process your return.
We recommend packing faulty items carefully and sending them back using a traceable source of delivery as we take no responsibility for items lost or damaged in the post.
When returning warranty parts, please be aware that Mobile HQ uses an identification mark on its components.
If the buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier, receives a damaged or defective item, or an item they received materially different from what they ordered no restocking will be incurred.
If the buyer changes their mind about a purchase and returns an item in the original condition will incur a 25% restocking fee
If the buyer changes their mind about a purchase and returns an item, but MobileHQ receives the item damaged or materially different than how it was originally shipped to the buyer, an item with obvious signs of use, or an item that has been opened will incur a 50% restocking fee.