Mobile HQ Privacy Statement

Introduction

Mobile HQ is 100% committed to ensuring the privacy of our customers and visitors to our website. When visiting our website certain aspects relating to your visit are recorded in logs; however no uniquely personal information is recorded or accessed. The purpose of this privacy statement is to state what information we do keep and how it is used.

Following link to our site

If you followed a link to our site, an email notification may be sent to us showing who the referring site was. No personally identifiable information is gained from the notification.

Server Logs

Every time someone visits the website details about your visit are recorded in logs. These systems log statistical data about the visitors to our website. System logs do not record personal details, nor are they able to access any personal information on your computer.

Your Personal Information

By simply visiting our site, your personal information is neither accessible nor recorded. We do not have access to your name, age, sex, postal or email address, documents or files on your computer or any other information that is not already listed below. Please read the section labelled Web forms and Emailing for times where your personal information may be provided to us.

The date and time you visited

Thisallows us to see when our website is being used, and what affect marketing, such as online advertising is having on increasing visits to the website. This data also enables us to see what marketing strategies are working and which ones we should concentrate on.

The IP Address assigned to your computer at the time of the visit

An IP address is assigned to your internet connection from your internet provider. AS IP addresses are assigned to internet providers, domains and websites this allows us to see country, state/city our visitors are from. But of course does not give us actual address details. This helps us to see what marketing strategies are working.

The referring site

If you used a search engine to find our site, the search term(s) used will be recorded. If you clicked on a link from another site, then we will record which site sent you to us. These allow us to see what key words for searches work for our site, and importantly highlights keywords that may not be effective enough in the design of our sites. Where you followed a link, we are able to see what external sites best suit our sites when submitting reciprocal or free links.

Failed Requests

If a request made to our site is unable to be delivered, the address of the information you sought is recorded in our logs. These provide a 'failed request' report that enables us to identify broken or out-dated links and fix any unforeseen problems that may otherwise go un-reported.

The pages you view on our site

An important part of understanding the effectiveness of our site, is to record what pages are being viewed, and the order in which visitors navigate through our site. We look at what page was first requested, known as the 'Entry Page', how long you spend viewing each page, and which page you last viewed before leaving our site, also known as the 'Exit Page'.

Cookies

Mobile HQ website use additional 'statistical' information derived from 'StatCounter.Com'. One of the important features of 'StatCounter.Com' over our server logs, is that it provides information on the number of 'returning visitors', that is, people who view our site and at a later stage return to the site again. This allows us to determine the make-up of returning visitors to new visitors that browse the sites.

Third Parties Access to Statistical Information

Information gained by visiting our site is not shared, sold or made publicly available to third parties. The information is used for the research and development of our website.

Web forms

When you choose to contact us via webmail, the information you supply will be submitted from the webpage via email for response. The information received via email consist of your IP address, the date and time you submitted the form, and any details you supplied on the form itself. This information is used to service your query and you will only be contacted by Mobile HQ. Your details are never rented, loaned, sold or made publicly available to any third party.

Emailing

When you choose to contact us via an email address listed on the site, the information received will consist of your IP address, the date and time you sent the email, and any details you supplied within your email client, including which email client you used (such as Outlook Express, Hotmail, etc). This information is used to service your query and you will only be contacted by Mobile HQ. Details are never rented, loaned, sold or made publicly available to any third party.

How we keep your information safe

All information gathered by Mobile HQ via customer orders or enquires are password protected at all times. Only required information is retained in order to fulfil the customer’s order or enquiry.

Mobile HQ does not offer, sell, or allow selling of any user provided information to third parties. We will take all reasonable steps to protect your personal information from misuse, loss and unauthorised access and to destroy all personal information we no longer require. If you would like to see the information we hold on you please request it from our head office. If any personal information we have on file is inaccurate, we encourage you to let us know so that we can make the necessary corrections. While we take every reasonable precaution to protect the information you give to us, users should be aware that there are risks inherent in transmitting information across the internet.

We use SSL encryption for all credit card transactions to protect information as it travels through the internet. The passwords for this encryption are only given to selected persons employed by Mobile HQ who require the information in order to respond to enquiries or to process orders. The passwords are not recorded physically and can only be changed by the owners of the business.

We may contact you by email from time to time with information or special offers related to our products. We will remove your email address from our mailing list at your request. You can cancel your subscription at any time by clicking the "Unsubscribe" link provided on all of our promotional emails.