All our spare parts come with a return to base warranty. Our warranty terms are as follows:
OEM Parts: 12 Months From Invoice Date
Aftermarket Parts: 6 Months From Invoice Date
Flex Cables (OEM OR Aftermarket): 6 Months From Invoice Date
Small Parts (Speakers, Microphones, Charge Ports, Buttons): 3 Months From Invoice Date
Housings (OEM OR Aftermarket): No warranty provided, see DOA FAQ.
We require all faulty parts to be sent back to our address before replacement parts can be sent (excluding DOA, see DOA below). If you require the replacement part quicker, we can bill you for a replacement part and refund your card once the faulty part has been returned. Please note that we cannot refund postage costs, and any postage costs to return items back to us are paid by the customer. Please also note that all returns are stock depending and we reserve the right to offer a refund for the item instead of replacement.
DOA (Dead on Arrival) is for items that are deemed faulty, broken, damaged or otherwise incorrect within 14 days of the original invoice date. Replacement parts will be sent out immediately (stock permitting) without the requirements of the faulty part to be sent back before replacements can be sent. We do require the faulty part to be sent back, if not received within 30 days from the DOA notice we will charge you for the part until it is returned. Housings come with DOA warranty only, since it is simply dependent on whether it fits or not.
All warranty returns MUST be clearly labelled with the RA# given to you after filling out our RA form; any packages sent without this will not be processed.
Items will only be replaced under warranty if they are returned in the same state that they were sent. Any scratches, cracks, dints or other damage that is no fault of ours will void the warranty. We reserve the right to refuse warranty on any items displaying any physical damage at our discretion.
We recommend packing faulty items carefully and sending them back using a traceable source of delivery as we take no responsibility for items lost or damaged in the post.
Please send all warranty items back to:
MOBILE HQ
Factory 2/17 Fuji Crescent, Mornington Victoria, 3931